Refund policy

Return Policy

We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return. This applies to our standard products only — not custom designs!

To be eligible for a return, the item must be in the same condition as when you received it — unworn, unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at vtr-scales@outlook.com.

Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any questions about returns, you can always contact us at vtr-scales@outlook.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or if you have received the wrong item. We will assess the issue and resolve it for you as quickly as possible.

Exceptions / Non-returnable items

Certain items are not eligible for return, such as:

• Perishable goods (such as food, flowers or plants)
• Personalized or custom-made products
• Personal care items (such as beauty products)
• Hazardous materials, flammable liquids or gases

Please don't hesitate to contact us if you are unsure whether your item can be returned. Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The quickest way to receive a different item is to return the item you have. Once your return is approved, you can simply place a new order for the desired product.

14-day statutory right of withdrawal (EU)

If your order has been shipped to an address within the European Union, you have the legal right to cancel or return your order within 14 days of receipt, without giving any reason. The item must be in the same condition as when you received it — unworn, unused, with tags and in its original packaging. Proof of purchase is also required here.

Refunds

Once we have received and inspected your return, you will receive a notification from us with the approval or rejection of your return. If approved, the amount will be automatically refunded within 10 business days via the original payment method.

Please note that it may take some time for your bank or credit card company to process the refund. If it has been more than 15 business days since your return was approved and you have not yet received a refund, please contact us at vtr-scales@outlook.com.

✅ In short: You have 30 days to return an item. This applies to our standard products only — not custom designs! The product must be undamaged and unused, and for all questions please email vtr-scales@outlook.com.